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Article # 685
Browser FAQ's: Clearing Cookies and Cache (Temporary Internet Files)
Short description: Summary: Clearing your cache (temporary Internet files) and cookies in your Internet browser....
Resolution: Applies to:Internet Explorer Firefox Safari  Google ChromeInstructions: Slight variations in this process may occur between the Windows and Macintosh operating systems.Internet Explorer Go to the Tools menu (at the top of the page)Click Delete Browsing HistoryClick Delete Cookies, and when pro...
Viewed: 9624
Group: Customer Support Center
Last modified: Mar 25, 2017
Article # 175
Wireless: Logging onto GRCC On Campus Wireless Network
Short description: Summary: How to log on to GRCC on campus wireless network....
Resolution: Instructions: Windows XP login to wireless:First locate the network by clicking on:StartNetwork ConnectionsChoose the GRCC Wireless connectionDouble click on GRCC Wireless to connectOpen your default browser and you will be prompted to authenticate your session by entering the username and password ...
Viewed: 6567
Group: Customer Support Center
Last modified: Mar 27, 2017
Article # 325
Wireless: Student: Connecting to GRCC Wireless (Mac OS X)
Short description: Summary: Instructions for connecting to GRCC Wireless using Mac OS X....
Resolution: Applies to:    Wireless    Mac OS X Instructions:Look to see if the wireless icon (a signal-like icon in the upper right corner) is present.If wireless icon is present:    Click the wireless icon    Choose the GRCC Wireless network from the drop-down menu    Wait for the icon to go from gray to blac...
Viewed: 6243
Group: Customer Support Center
Last modified: Mar 27, 2017
Article # 278
Staff/Faculty/Adjunct Accounts:Campus Computer Network/Blackboard Password Expiration Notification - Requesting a network password change
Short description: Summary:Your Campus Network password expires every 120 days and must be changed.Campus Network passw...
Resolution: Instructions:If your password is about to expire:Visit http://grcc.edu/pwdComplete the Password Self Service process.We are unable to reset passwords via e-mail.Keywords: 278 ...
Viewed: 5967
Group: Customer Support Center
Last modified: Mar 26, 2017
Article # 310
RaiderCard: Student: Depositing Funds
Short description: Summary: Adding funds to your RaiderCard after logging into Blackboard....
Resolution: Applies to:    RaiderCard    Blackboard Instructions:Open the Blackboard web-page by typing in your address bar: http://bb.grcc.eduLog into your Bb account (Your username is typically firstlastname all lowercase, all one word. Your password is something you have created, if you can t remember your u...
Viewed: 5830
Group: Customer Support Center
Last modified: Mar 26, 2017
Article # 272
Requests: Forms: Staff: Requesting Campus Network Access
Short description: Summary: When requesting access to the GRCC network for a new employee (or an employee transferring...
Resolution: Information:An Application Access form is required for all new network accounts and for all employee s transferring into a new position and/or student employees. This form is attached above and it may be found on our website under the Forms section.In order to expedite your request be sure to comp...
Viewed: 5542
Group: Customer Support Center
Last modified: Mar 27, 2017
Article # 657
Printing: Staff: Memory Full Error
Short description: Summary:Tips for resolving the error PDL GL Memory Full on the Canon printers...
Resolution: Instructions:While printing from your computer to the printer you get the error message PDL GL Memory Full after swiping your card at the printer.To Resolve this as a workaround:Select Status Monitor in the bottom right-hand corner of the screen on the printer. You ll see the print jobs currently ...
Viewed: 4861
Group: Customer Support Center
Last modified: Mar 26, 2017
Article # 312
RaiderCard: Student: Deposit Funds as a Guest
Short description: Summary: Depositing funds to a RaiderCard as a guest. You are not required to login for this proc...
Resolution: Applies To:    RaiderCard    Blackboard Instructions: Open the Blackboard web-page by typing in your address bar: http://bb.grcc.eduClick on the RaiderCard Deposit link within Quick Links on the My Bb tabClick Make a Guest DepositEnter the students required information (including proper capitalizati...
Viewed: 3459
Group: Customer Support Center
Last modified: Mar 27, 2017
Article # 366
Requests: Forms: Staff: Requesting an Event Login
Short description: Summary:For those hosting an event on campus which requires either Campus Computer access or wireles...
Resolution: Instructions:Please send an e-mail request to ITSupport@grcc.edu at least 24-48 hours before the event is set to occur.  Be sure to include:The name of the event/organizationA GRCC contact, including contact numberIf they will be bringing their own computer(s), or if they need to use a campus comput...
Viewed: 2922
Group: Customer Support Center
Last modified: Mar 27, 2017
Article # 817
Internet Explorer: Disabling Compatibility Mode
Short description: Summary:Instructions on disabling Compatibility Mode in Internet Explorer....
Resolution: Applies to:Internet Explorer 10InstructionsOpen Internet Explorer.Expand the Tools menu. This menu is located near the top of the application.Select the Compatibility View Settings menu option.Verify that the Display all websites in Compatibility View option is unchecked.Click the Close button to cl...
Viewed: 2707
Group: Administrative (Enterprise) Applications
Last modified: Mar 23, 2017

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